If you have a general customer service question - please visit our:
Topline Digital Scales
Frequently Asked Questions and Help Center for further information.
Customer Service Information:
Please use the on-line form listed at the bottom of the page.
Warranty and Order Return Department:
Please use the on-line form listed at the bottom of the page
Topline Digital Scales*
17587 Glasgow Ave. #2
Lakeville, MN 55044 USA
24hr Recorded Customer Service Information Line:
Please see the product listing for phone number
Customer Service Contact Form
For all customer service inquiries including order tracking*, product return, and warranty information; please use the form listed below.
By using this contact form, we can ensure that you will receive the most accurate information and we can also provide you with any necessary Return Authorization Forms.
Topline's customer service communications are ONLY conducted via email so that EVERYTHING is in writing and there are NO misunderstandings or mis-communications.
Please note that Topline will attempt to respond to all inquires within 24 hours (M-F).
However, Topline's reply may take 1-2 business days (M-F) depending on the inquiry/reply.
Please do NOT send multiple form requests since this will delay Topline's response.
If you have not recieved a response within 2 business days, please send another form request using a DIFFERENT email address to ensure proper delivery (i.e. certain email services - such as AOL - block/filter our email replies).
Thank you for your patience and understanding.
* Tracking is ONLY available on Express Shipping orders ONLY.
Please allow 5-7 business days (M-F) for delivery all USA FREE Shipping orders. If it has been more than 10 business days, please contact Topline.
You can send a message to us using the form below.