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Topline Digital Scales :: FAQ's

FAQ's
 

FAQ.jpgFrequently Asked Questions
Simply click on any of the questions below to review the answers.



1. If I am not completely satisfied, can I return my order?

2. Do you have feedback from customers that I could review?

3. Is it safe to use my credit card on your site?

4. Will you sell or give out my personal information?

5. What countries do you ship to and what payment methods are available?

6. What do you mean by FREE Shipment Insurance?

7. Who should I contact if I have a specific product question?

8. What payment methods do you accept?

9. Do you offer faster shipping options?

10. How can I determine the total shipping cost for my order?

11. Can you send me a tracking number for my shipment?

12. When will I receive my order?

13. Where will my order ship from?

14. Will there be any duties and/or taxes assessed on my order?

15. Why do I need to retain my receipt as proof-of-purchase?

16. Do you offer wholesale pricing or any quantity discounts?


1. If I am not completely satisfied, can I return my order?
Yes. If you are not completely satisfied with your new scale within thirty (30) days of purchase, simply contact Topline via email and request a Return Authorization Form. Once the scale is received, Topline will provide you with a refund for the original scale cost*

*Please note you must return your scale in the original packaging and the scale must be returned in new/sellable condition in protective packaging (NOTE: shipping costs are non-refundable)

In addition, if an order is REFUSED or return to sender without the proper Return Authorization FORM - the customer will be charged for all incurred shipping costs AND a 15% restocking fee.

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2. Do you have feedback from customers that I could review?
To view feedback about Topline, please click on the following link: Testimonials of Satisfied Customer's

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3. Is it safe to use my credit card on your site?
Yes. When you order online with us, your information is protected by Secure Sockets Layer (SSL) software. This software will encrypt your personal and credit card information, which will provide you with a safe and secure shopping experience.

International customers who wish to make payment via a credit card must process their payment via an authorized International credit card. Contact your credit card company if you are unsure of your credit card preferences.

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4. Will you sell or give out my personal information?
No. We value your business and keeping your personal information private is important to us. We NEVER share or sell any personal information. Your information is safe and secure with us.

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5. What countries do you ship to and what payment methods are available?
We ship most of our scales to the following countries: USA and Canada. Check the product description for any shipment restrictions.

International customers who wish to make payment via a credit card must process their payment via an authorized International credit card. Contact your credit card company if you are unsure of your credit card preferences.

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6. Do you offer FREE Shipment Insurance??
YES! Although shipping damage is rare, it does occur. Even though we carefully package every scale to prevent damage, rough handling during shipment may cause the sensitive electronics in the scale to fail during or soon after delivery.

However, with Topline's FREE Shipment Insurance, your scale shipment is protected. If you are unfortunate to receive a scale that fails to operate properly within thirty (30) days of purchase, you will not need to hassle with submitting paperwork with the shipper's insurance company. You simply return your damaged/defective scale to us via any shipping service (i.e. Just like driving it back to a brick & mortor store) and when we receive your returned scale, we will provide you with a refund for the product(s) sale price (excluding ANY postage fees) OR we will send you a brand new replacement at no additional charge (excluding any return postage fees).


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7. Who should I contact if I have a specific product question?
Before contacting us, please be sure to carefully read the detailed product description.

To speak with one of our Product Specialists (available M-F 9am-5pm CST) please call 1-877-253-6017. Otherwise, please contact us with your product questions.

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8. What payment methods do you accept?
You can process your order with VISA*, MasterCard*, AMEX*, or DISCOVER* to ensure fast and easy order processing and the fastest possible shipping.

International customers who wish to make payment via a credit card must process their payment via an authorized International credit card. Contact your credit card company if you are unsure of your credit card preferences.

*Please note that if you make payment via your credit card, your name and billing address that is listed on your credit card account, must MATCH EXACTLY with the name and billing address listed on your order. If this information is not an exact match, your order will be delayed since it will require manual verification.

Any credit card which is suspected to be fraudulent will be reported immediately.

For YOUR safety and security, we are extremely diligent on investigating and reporting credit card fraud!


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9. Do you offer faster shipping options?
Yes, but only in the USA. We offer UPS 3 and 2 Day Air (delivered by end-of-day) and UPS Next Day Air Saver (delivered by 3pm).

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10. How can I determine the total shipping cost for my order?
Since your shipping cost is determined by the total weight of your order, your shipping address, and possible shipping options - You simply select your scale(s), enter the quantity, and select your options. The click on the "Proceed to Checkout " button and enter your billing and shipping information.

Once you have completed these steps, your total shipping cost/options will be displayed. As noted - USA customers will have FOUR (4) shipping options (i.e. Ground, 3 Day Air, 2 Day Air, and Next Day Air)

Please note that you do NOT need to enter your credit card information to obtain your shipping costs.

If you would like to continue shopping, then click on the "Continue Shopping" button.

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11. Can you send me a tracking number for my shipment?
Only orders shipped via EXPRESS methods will have tracking numbers. If your order has been shipped via an EXPRESS method, you will be sent an email with a UPS tracking number link. In order to keep shipping cost low, we are unable to provide tracking numbers to other countries. However, you will be notified when your order ships.

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12. When will I receive my order?
As you know, Topline is not the delivery service, but is only using their services. However, we usually process and ship orders by the next business day. For your convenience, we have provided some general shipping timeframes.

USA - Regular*
USA - 3 Day Select**
USA - 2 Day Air**
USA - Next Day Air Saver**
Canada - International Priority Mail
Other Countries - Air & Regular***

5-7 business days 
3 business days (delivered by end-of-day)
2 business days (delivered by end-of-day)
Next Business Day (delivered by 3pm)
5-15 business days
7-25 business days (must contact us for quote an approval)

*Most USA orders will ship via UPS Ground or USPS Priority Mail. However, if you have a PO BOX, APO, or reside in Alaska or Hawaii, your order will ship via USPS Priority Mail.

** ALL express shipping orders (3 Day, 2 Day, and Next Day Air) must be placed by 12pm NOON (CST) in order to be processed the same business day.


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13. Where will my order ship from?
To provide you with the fastest service, some of our scales ship direct from the suppliers. So if you order more than one (1) brand of scale, your order may ship from different locations.

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14. Will there be any duties and/or taxes assessed on my order?
Customers will be responsible for any country-specific import duties, fees, and/or taxes associated with their shipment. However, if you reside in Minnesota USA, you will be assessed 6.875% state sales tax on your product total (shipping cost will not be taxed).

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15. Why do I need to retain my receipt as proof-of-purchase?
If your scale fails to operate within the scale's warranty coverage period, you will need to return a copy of your receipt, with the defective scale, to provide a proof-of-purchase date that falls within that coverage period. Please note that neither the supplier nor the distributor retain customer information, so the consumer is fully responsible for providing proof of purchase for any any warranty claim.

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16. Do you offer wholesale pricing or any quantity discounts?
Yes, we offer special pricing for purchases of five (5) or more of the same scale. Please contact us if you would like a quote for a quantity discount. In addition, we also offer wholesale pricing on many of our scales. Please contact us if you would like to discuss our wholesale opportunity.  In addition, you may contact us at 1-877-253-6017 for additional information.

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